REFUND POLICY

You may exchange any unopened merchandise in its original condition, including original packaging, within 3 days of receipt and you will receive a full exchange. Any shipping cost that you incur to return a product to us will not be refunded. To put forward an exchange request please email us at cs@virginhairboutique.ca

We require the following information to process your exchange:
Note: Your return will not be processed if you do not provide ALL required information. In addition, any exchange is subject to availability.

Required Information:
Receipt numbers
Your full name and address
Phone number
Email address
The reason for returning the merchandise.

Please note: Human hair extensions are considered a hygienic product. We take matters of hygiene and public safety seriously and DO NOT ALLOW used items to be returned for the safety of all of our customers. VIRGIN HAIR BOUTIQUË DOES NOT REFUND OR EXCHANGE ANY SALE ITEMS!!!

If you are not satisfied with your product and you feel it is not as described, you can return it within 3 days. You will be refunded the product price at time of purchase only, postage is non-refundable. Before returning or exchanging please make sure no part of the packaging has been removed or damaged. For hygiene reasons, we only offer refunds/exchanges on hair products that have NOT been opened, worn or tampered with. Item MUST returned in its original condition. If an inaccurate product has been shipped to you, please contact us immediately within three business days. Once we have the product returned and inspect it, we will send an immediate replacement.

NOTE: Buyer pays for all returned products.